For each Store item created, you must select how the user will redeem it.
Request for approval: Some items or opportunities may require a manager to approve it. When a user redeems such an item, a redemption request is sent and can be approved on the dashboard (under the USER tab). The user may choose to include a message/question with the redemption request. The manager's approval message and instructions are sent to the user via notifications and/or email.
Self-redemption: Send an automated redemption message (notifications and/or email) to the user and automatically mark the item as redeemed. Enter the message in the text field when creating the item. The manager's approval message and instructions are sent to the user via notifications and/or email.
Digital Redemptions: Any digital file up to 10MB can be loaded into the store for a downloadable redemption. The item is marked as "redeemed" when the file is downloaded.
Shipping integration (requires purchased add-on): allows you to collect the mailing address of the user to send their redeemed item in the mail. By default, a CSV with all of the item redemptions will be emailed to the account holder. Under the Sections tab, enter the email addresses (separated by a semi-colon or comma) of the recipients that will receive this CSV file. The CSV is emailed each day at midnight (GMT-7). If there are no items for redemption, no CSV file will be sent.
An example of a branded contact form:
See the attachment of a CSV download of the contact form.