General FAQ's

Store images not displaying properly
Problem:  The store image item is not displaying properly in the dashboard or the store: Solution:  We recommend using .PNG files that are 500x500 ...
Sat, 15 May, 2021 at 8:28 AM
What is an active user?
An active user is any user that appears on the Motrain dashboard.  They are active when they earn/spend coins, participate in a raffle or auction, have item...
Tue, 4 May, 2021 at 9:20 PM
What is your cancellation and refund policy?
You are free to cancel your subscription at any time.  You can upgrade/downgrade/cancel your subscription from the Billing portal, found in the Account Sett...
Tue, 4 May, 2021 at 9:31 PM
Does Motrain connect with other platforms?
Motrain has a number of existing integrations, including Thinkific, Totara, and Moodle.  We are always looking to integrate with other platforms, so let us ...
Sat, 28 Aug, 2021 at 8:02 AM
Plans and Features
Each plan has the same fee regardless of the platform you're connecting to.  However, the features vary depending on the integration.  Annual plans are...
Wed, 15 Dec, 2021 at 3:11 PM