General FAQ's

Store images not displaying properly
Problem:  The store image item is not displaying properly in the dashboard or the store: Solution:  We recommend using .PNG files that are 500x500 ...
Sat, 15 May, 2021 at 8:28 AM
What is an active user?
An active user is any user that appears on the Motrain dashboard.  They are active when they earn/spend coins, participate in a raffle or auction, have item...
Tue, 4 May, 2021 at 9:20 PM
What is your cancellation and refund policy?
You are free to cancel your subscription at any time.  You can upgrade/downgrade/cancel your subscription from the Billing portal, found in the Account Sett...
Tue, 4 May, 2021 at 9:31 PM
Does Motrain connect with other platforms?
Motrain has a number of existing integrations, including Thinkific, Totara, and Moodle.  We are always looking to integrate with other platforms, so let us ...
Sat, 28 Aug, 2021 at 8:02 AM
Plans and Features
Each plan has the same fee regardless of the platform you're connecting to.  However, the features vary depending on the integration.  Annual plans are...
Wed, 6 Oct, 2021 at 2:03 PM